Sell More. Manage Smarter. Grow Faster.
Napnix CRM for E-Commerce is an industry-specific edition of Napnix CRM — CRM built for online stores — manage products, orders, inventory, shipping, returns, and customer relationships from one dashboard. Plans start at $49/month, and the Business plan is the one we usually recommend for e-commerce teams.
Tailored for E-Commerce
Purpose-built tools that solve real problems in your industry.
Product & Inventory
Manage your full catalog with variants, pricing, categories, and real-time stock levels with reorder alerts.
Order Management
Track orders from placement through fulfillment — status updates, packing, and dispatch all in one view.
Returns Handling
Process return requests, track refund status, and manage exchange workflows with automated customer updates.
Shipping Management
Manage shipping workflows, track dispatches, and coordinate deliveries across orders.
Coupons & Promotions
Create discount codes, run promotional campaigns, and manage coupon rules from a dedicated module.
Reviews & Vendors
Collect and manage product reviews, and coordinate with vendors through the built-in vendor management panel.
Built for teams like yours
Here’s why e-commerce businesses trust Napnix CRM to streamline operations and accelerate growth.
WhatsApp Notifications
Order confirmations, shipping updates, and promotional broadcasts — sent where your customers already are.
Sales Reports
Track revenue, order volume, top products, and customer metrics with built-in reporting dashboards.
Vendor Coordination
Onboard vendors, manage their product listings, and track vendor-level performance from one place.
Secure Payments
Integrated payment settings for Razorpay, UPI, and other gateways with transaction tracking.
How we’re different
Not just another generic CRM. We understand your industry.
End-to-End E-Commerce
Products, orders, inventory, shipping, returns, reviews, coupons, and vendors — every e-commerce workflow in a single CRM.
CRM + E-Commerce
Not just an order tracker. Full lead management, deal pipeline, and email follow-ups alongside your store operations.
Indian Payment Stack
Razorpay, UPI, and INR pricing baked in — not a Western plugin that doesn't understand Indian payment flows.
Flat Monthly Pricing
No per-order fees, no transaction percentages. Pay a flat monthly rate regardless of order volume.
Everything included
A complete set of modules designed for e-commerce workflows.
Simple, Transparent Pricing
Choose the plan that fits your e-commerce business.
| Plan | Price / month | Leads | Team members | Storage | Recommended for e-commerce |
|---|---|---|---|---|---|
| Starter | $49 | 500 | 2 | 1 GB | — |
| Growth | $79 | 2,000 | 5 | 5 GB | — |
| Business | $99 | 10,000 | 15 | 25 GB | Yes — our usual recommendation |
| Enterprise | Custom | Unlimited | Unlimited | Custom | — |
Starter
Perfect for small businesses & startups
- 500 Leads
- 200 Customers
- 2 Team Members
- 1 GB Storage
Growth
Ideal for growing businesses
- 2,000 Leads
- 1,000 Customers
- 5 Team Members
- 5 GB Storage
Business
For established businesses
- 10,000 Leads
- 5,000 Customers
- 15 Team Members
- 25 GB Storage
Enterprise
For large organizations
- Unlimited Leads
- Unlimited Customers
- Unlimited Team Members
- Custom Storage
“Managing orders, inventory, and customer communication in one place cut our daily ops time in half.”Representative use case
Frequently Asked Questions
Can I manage product variants and categories?
How does return handling work?
Is vendor management included?
Do you charge per order?
Ready to transform your e-commerce business?
Join businesses using Napnix CRM to scale their e-commerce operations.
Explore Other Industries
Napnix CRM is built for every business type.