# Privacy Policy | Napnix

> Napnix privacy policy: what data we collect, how we use it, your rights, retention, and how to contact us about privacy.

Source: https://napnix.in/privacy-policy

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## Privacy Policy

Last updated: June 20, 2026

### 1. Introduction

Napnix (“we”, “us”, “our”) operates napnix.in and related products including Napnix CRM. This policy explains what personal data we collect, why we collect it, how long we keep it, and your rights. By using our website or services, you acknowledge this policy.

For cookie-specific information, see our [Cookie Policy](https://napnix.in/cookie-policy). For security practices, see our [Security Policy](https://napnix.in/security).

### 2. Data We Collect

- **Identity & contact data** — name, email, phone, company name submitted via forms or support channels.
- **Project & inquiry data** — messages, intent (sales, demo, support), and product interest you provide.
- **Technical data** — IP address, browser type, device information, pages visited, referral source, and timestamps (via analytics and server logs).
- **Product usage data** — for Napnix CRM accounts: login activity, configuration settings, and usage metrics necessary to operate the service.
- **Payment data** — billing handled by payment processors (e.g. Razorpay); we do not store full card numbers on our servers.

### 3. How We Use Your Data

- Respond to enquiries, demos, and support requests.
- Deliver contracted software development and product services.
- Process payments and manage subscriptions.
- Improve website performance, content, and product features.
- Detect fraud, spam, and security incidents (including reCAPTCHA).
- Comply with legal obligations and enforce our [Terms of Service](https://napnix.in/terms).

We process data based on consent (forms, marketing where applicable), contract performance (client work), legitimate interests (security, analytics, product improvement), and legal obligations.

### 4. Sharing & Processors

We do not sell personal data. We may share data with:

- Hosting and infrastructure providers.
- Analytics providers (Google Analytics).
- Payment processors (Razorpay).
- Email and communication tools used to respond to you.
- Professional advisers or authorities when required by law.

Sub-processors are bound by confidentiality and data protection obligations appropriate to their role.

### 5. International Transfers

Napnix is based in India and serves clients globally. Data may be processed in India or in countries where our service providers operate. We apply reasonable safeguards for cross-border transfers as required by applicable law.

### 6. Retention

We retain enquiry data for as long as needed to respond and maintain business records (typically up to 3 years unless a longer period is required for active contracts or legal compliance). Product account data is retained for the life of the account plus a reasonable period thereafter. Analytics data is retained according to provider settings.

### 7. Your Rights

Depending on your location, you may have the right to:

- Access, correct, or delete your personal data.
- Object to or restrict certain processing.
- Withdraw consent where processing is consent-based.
- Request data portability where applicable.
- Lodge a complaint with a supervisory authority.

To exercise these rights, email support@napnix.in with sufficient detail to identify your request.

### 8. Children

Our services are not directed at children under 16. We do not knowingly collect data from children.

### 9. Changes

We may update this policy from time to time. The “Last updated” date at the top will reflect changes. Material updates may be communicated via the website.

### 10. Contact

Napnix — Data Protection

Email: info@napnix.in

Privacy & support: support@napnix.in

Phone: +91 6239396615

Address: Mohali, SAS Nagar, Punjab, IN