# E-Commerce CRM — Products, Orders & Inventory

> CRM built for online stores. Manage products, orders, inventory, shipping, returns, and vendors. Full e-commerce operations in one dashboard.

Source: https://napnix.in/napcrm/industries/ecommerce

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## Sell More. Manage Smarter. Grow Faster.

**Napnix CRM for E-Commerce is an industry-specific edition of Napnix CRM** — CRM built for online stores — manage products, orders, inventory, shipping, returns, and customer relationships from one dashboard. Plans start at $49/month, and the Business plan is the one we usually recommend for e-commerce teams.

### Tailored for E-Commerce

Purpose-built tools that solve real problems in your industry.

#### Product & Inventory

Manage your full catalog with variants, pricing, categories, and real-time stock levels with reorder alerts.

#### Order Management

Track orders from placement through fulfillment — status updates, packing, and dispatch all in one view.

#### Returns Handling

Process return requests, track refund status, and manage exchange workflows with automated customer updates.

#### Shipping Management

Manage shipping workflows, track dispatches, and coordinate deliveries across orders.

#### Coupons & Promotions

Create discount codes, run promotional campaigns, and manage coupon rules from a dedicated module.

#### Reviews & Vendors

Collect and manage product reviews, and coordinate with vendors through the built-in vendor management panel.

### Built for teams like yours

Here’s why e-commerce businesses trust Napnix CRM to streamline operations and accelerate growth.

#### WhatsApp Notifications

Order confirmations, shipping updates, and promotional broadcasts — sent where your customers already are.

#### Sales Reports

Track revenue, order volume, top products, and customer metrics with built-in reporting dashboards.

#### Vendor Coordination

Onboard vendors, manage their product listings, and track vendor-level performance from one place.

#### Secure Payments

Integrated payment settings for Razorpay, UPI, and other gateways with transaction tracking.

### How we’re different

Not just another generic CRM. We understand your industry.

#### End-to-End E-Commerce

Products, orders, inventory, shipping, returns, reviews, coupons, and vendors — every e-commerce workflow in a single CRM.

#### CRM + E-Commerce

Not just an order tracker. Full lead management, deal pipeline, and email follow-ups alongside your store operations.

#### Indian Payment Stack

Razorpay, UPI, and INR pricing baked in — not a Western plugin that doesn't understand Indian payment flows.

#### Flat Monthly Pricing

No per-order fees, no transaction percentages. Pay a flat monthly rate regardless of order volume.

### Everything included

A complete set of modules designed for e-commerce workflows.

### Simple, Transparent Pricing

Choose the plan that fits your e-commerce business.

| Plan | Price / month | Leads | Team members | Storage | Recommended for e-commerce |
|---|---|---|---|---|---|
| Starter | $49 | 500 | 2 | 1 GB | — |
| Growth | $79 | 2,000 | 5 | 5 GB | — |
| Business | $99 | 10,000 | 15 | 25 GB | Yes — our usual recommendation |
| Enterprise | Custom | Unlimited | Unlimited | Custom | — |

#### Starter

Perfect for small businesses & startups

- **500** Leads
- **200** Customers
- **2** Team Members
- 1 GB Storage

#### Growth

Ideal for growing businesses

- **2,000** Leads
- **1,000** Customers
- **5** Team Members
- 5 GB Storage

#### Business

For established businesses

- **10,000** Leads
- **5,000** Customers
- **15** Team Members
- 25 GB Storage

#### Enterprise

For large organizations

- **Unlimited** Leads
- **Unlimited** Customers
- **Unlimited** Team Members
- Custom Storage

### Frequently Asked Questions

### Ready to transform your e-commerce business?

Join businesses using Napnix CRM to scale their e-commerce operations.

### Explore Other Industries

Napnix CRM is built for every business type.